After receiving your order, you can make use of your statutory right of withdrawal and return individual items or the entire order to us within 14 days.
You can find all information about the withdrawal as well as a withdrawal form in our withdrawal policy in the footer of our store or in your e-mail order confirmation as an attached PDF document.
For the sake of the environment, return shipping is NOT free of charge. With this policy, we curb unnecessary parcel shipping and instead rely on expert advice by mail, phone and detailed product descriptions even before the purchase. If desired, our customer service will provide you with a return label for the return shipment for a fee. The cost of the return label will be charged to the refund.
Please fill out the cancellation form legibly and enclose it with the return shipment. Please remember to pack the item/s properly to avoid damages/complaints.
If you want to organize the return shipment by yourself, please ship the item/s to the following address and keep the receipt with the shipment number:
artplants GmbH & Co. KG
After reception and check of your returned parcel, you will receive a seperate mail with the credit note. The refund will be made by the same way with which you paid the order.